Shopping at One Stop Buy Hub is designed to be a seamless and enjoyable experience. We understand that sometimes a purchase may not meet your expectations, and we are committed to making the return and refund process as easy as possible.
1. Returns
At One Stop Buy Hub, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
1.1 Returns are accepted within 30 days of the delivery date. To initiate a return, the item must be unused, in its original packaging, and in the same condition as received.
1.2 A receipt or proof of purchase is required to process any return request.
1.3 Customers are responsible for return shipping costs unless the item received is defective or incorrect.
1.4 Items that have been used, damaged due to customer mishandling, or altered in any way will not be eligible for returns.
1.5 We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of the returned item without proof of delivery.
2. Refunds
2.1 Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
2.2 If approved, a refund will be processed to your original method of payment within 7-10 business days.
2.3 Processing times may vary depending on your bank or payment provider.
2.4 If your refund is delayed, please check with your bank or credit card company before contacting us.
2.5 Shipping costs are non-refundable unless the return is due to an error on our part.
3. Non-Returnable Items
3.1 Certain items are non-returnable, including perishable goods, personalized items, intimate or sanitary goods, and gift cards.
3.2 Sale or clearance items are also not eligible for returns unless they arrive damaged or defective.
3.3 Digital products, downloadable software, and e-books are not eligible for returns or refunds.
3.4 Items purchased during special promotions or limited-time sales may not be eligible for returns unless explicitly stated.
4. Defective or Incorrect Items
4.1 If you receive a defective or incorrect item, please contact our customer service team within 48 hours of delivery.
4.2 We will arrange for a replacement or issue a full refund, including shipping costs, upon verification.
4.3 Customers may be required to provide photographic evidence of defective or incorrect items before a return or refund is approved.
4.4 If a replacement item is out of stock, a full refund will be provided.
5. Cancellations
5.1 Cancellations are only accepted before the order has been shipped.
5.2 Once an order is dispatched, it cannot be canceled but can be returned according to our policy guidelines.
5.3 Refunds for canceled orders will be processed within 5-7 business days.
5.4 Custom or made-to-order items may not be eligible for cancellations once production has started.
5.5 If an order is canceled due to stock unavailability, a full refund will be provided.
6. Contact Us
For any return, refund, or exchange inquiries, please reach out to our support team at :
Email : contact@onestopbuyhub.com
Phone No : +1 818 764 6007
Address : 7833 Lankershim Blvd, North Hollywood, CA 91605, USA